A series of posts regarding the three competing actors within any project:
- Business Users (Directors, Managers, Owners)
- Technologists (IT specialists)
- Service Delivery (People that deliver the services)
Business Users are the customer who define what they want in business terms. The may not be aware of how it should be done through technology or indeed how that should be delivered.
Technologists know the best way of doing it from a technological perspective based on their expertise. What they may not be so skilled at is putting this into a business context.
Service Delivery can deliver the project based on the constraints placed upon them, however they will implement in such a way that enables them to maintain their cost base. Change from a service delivery perspective drives costs, therefore should be resisted.
The role of the solution architect is to make sure that these three actors work together in a complimentary way to deliver value in the context of the Business.