The Business environment is moving rapidly – and more significantly changing – and as a result the degree to which third party contracts are aligned to meet business needs, will reduce over time-The Business and the IT Services will become “decoupled”.

What can Businesses do to ensure that third party contracts are aligned to The Business, resulting in more efficient delivery of the Business Vision?

• Review current contracts in order to identify where the services being delivered are no longer in line with the overall Business Vision.
• Review SLA’s and KPI’s to ensure that they are aligned to Business Vision and do not conflict with the delivery of an effective service.
• Review the extent to which the “informed customer function” is working with present outsourcing suppliers to drive partnership approach.
• Define service delivery solution that is aligned to the business and its projected rate of change – acceleration/deceleration – prior to renewing existing contracts.
• Renegotiate current contracts to strip out non value added elements of service.

RedMule works with organisations to implement the above measures.

The business outcomes are that Business will realise a more flexible service which is more closely aligned  to their clients’ needs.