When Dr. W. Edwards Deming went to Japan in the early fifties, he found a nation that was largely destroyed. He shared with Japan a vision of management that helped to transform the Country into a world leader. As well as identifying 14 points he also identified 7 Deadly sins.
Lack of constancy of purpose
Emphasis [...]
When Dr. W. Edwards Deming went to Japan in the early fifties, he found a nation that was largely destroyed. He shared with Japan a vision of management that helped to transform the Country into a world leader.
Today in the West, we see huge corporations bankrupt and crumbling. We believe the Fourteen Points of Dr. [...]
Number one reason that ITIL implementations fail as cited by the The Enterprise Computing Institute .
Guess what? Organizational change is hard, and, as is the case with the process and technology pieces of ITIL implementations, it will vary greatly based on your size, structure, and culture. Are there then some common threads that will enable [...]
Strategic sourcing – and third party contracts – are critical to delivery of business objectives.
The Business environment is moving rapidly – and more significantly changing – and as a result the degree to which third party contracts are aligned to meet business needs, will reduce over time-The Business and the IT Services will become “decoupled”.
What [...]
Realistically IT budgets will be getting squeezed as business tries to squeeze more out of the existing infrastructure.
However, there is a train of thought that says that this can not be all bad. Lets not blame the Bankers for getting high on large bonuses for moderate performance.
My take on this is that it is a [...]
Having read another paper on outsourcing vendor innovation I was driven to put the record straight.
Outsourcing vendors by definition are driven to take cost out of IT Operations. Cutting costs and innovation are often pulling in opposite directions therefore the relationship is antagonistic.
Companies that wish to get innovation from any outsourcing agreement/contract need to [...]
The one size fits all approach to off-shoring puts us in danger of a situation, whereby when the numbers are really crunched they simply do not add up.
The challenge is that in fat times we can always lose the reality in the accounting. What will increasingly be the challenge over the coming months will be [...]
We can always learn from peoples mistakes and this one is a classic.
When TFL awarded the Oyster card managed services contract to Transys they appear to have failed to write into the contract the following:
Details of termination and handover
Brand ownership
Consequently on 2010 they face some pretty hefty costs associated with re-branding there offering, issuing new [...]
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